Premier watch repair
Freephone: 0800 077 8766
Mon-Fri 9am-5pm
Terms & conditions
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You have the legal right to cancel your order within 7 working days of receiving the watch. however this does not apply if you have used or worn the watch. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the watch and immediately return it to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
Delivery Damage Policy
If your watch is damaged on delivery or develops a fault within 14 days of delivery then Premier watch repairs will repairs or exchange (at our discretion) providing the damage is not caused by:
Malicious damage
Incorrect usage
You will need to inform Premier watch repairs first before you claim for delivery damage. Customers are to bear with the cost of returning the watch to us.
Returns & Exchange Policy
Premier watch repairs wish for you to be 100% happy with your purchase but if for any reason you are unhappy with your purchase you can request a return , subject to all the following conditions:
The watch is undamaged and unworn (These include scratches, smudges, chips, dents or dirt and other such signs of use).
In all its original packaging.
Includes all receipts, instruction booklets and all related documentations.
Premier Watch repairs must be notified within 7 days of receipt of your watch.
You must have contacted Premier watch repairs first to authorisation your return.
All returned products MUST reach us within 5 working days of product return authorisation.
Price of an individual watch cannot exceed £2500.00
Watches must be sent back via royal mail special delivery or an insured equivalent postal service .You need to advise us of the tracking number by email to customerservices@premierwatchrepairs.com
If all these conditions are not met then no refund can be issued and watch is returned back to the customer at customer own cost.
Return authorisations must be requested from Premier watch repairs ,You can contact us via email for a refund reference number .Refunds will be subject to a min 5% restocking fee but to a maximum of £25.00
Exchange requests .
Exchanges will be done free of charge (customer needs to bear the cost of the postage back to us)
All postage charges are NON-refundable in the case of a return or watch exchange.
Warranty information
When you buy your watch from Premier Watch repairs your watch will come with an authorised international warranty valid for the period as described by the manufacturer the product guide ,generally 2 Years
In the unlikely event that your watch develops a fault within the warranty period please contact us first by telephone or email and we will advise you on your warranty repair. It maybe the case that we will be able to resolve your problem without the need for posting the watch out
Please do not return any faulty watches to us for repair without informing us first.
Not included in the manufacturer?s warranty:
The battery, glass, non-metallic bracelet.
Damage due to an accident, normal wear and tear, negligence, poor treatment or attempts to repair by a non-approved repair shop.
Loss or theft
When will my goods be delivered?
With most in stock items secured and insured delivery is £5.00.
The chart below shows when you can expect delivery of your order.
Standard 24hr delivery (if ordered before 12noon)
Order Day Order Time Estimated Delivery
Monday 00.00 - 12.00 Tuesday
Monday 12.01 - 23.59 Wednesday
Tuesday 00.00 - 12.00 Wednesday
Tuesday 12.01 - 23.59 Thursday
Wednesday 00.00 - 12.00 Thursday
Wednesday 12.01 - 23.59 Friday
Thursday 00.00 - 12.00 Friday
Thursday 12.01 - 23.59 Monday
Friday 00.00 - 12.00 Monday
Friday 12.01 - 23.59 Tuesday
Saturday 00.00 - 23.59 Tuesday
Sunday 00.00 -23.59 Tuesday
Bank holiday Monday 00.00-23.59 Wednesday
Our insured delivery service is only £5.00 and available for the majority of in-stock watches and repairs ,if you have not ordered an included post and package watch or repair This excludes delivery on Bank Holidays.
We make every effort to deliver your goods on the day specified. Most items are available for 24-hour delivery - We will not accept liability for deliveries made outside the stated schedule.
Can I choose a delivery day to suit me?
With our Next day delivery service you can now choose which day you want your order to arrive for with no extra cost. Please advise us when you place your order when you your preferred delivery day of the week, (MON-FRI).
Can you tell me what time of day?
Unfortunately we are unable to give timed deliveries.
Please note: Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this deliveries. All items are subject to stock availability. If we cannot supply goods in our advised time-scale we will inform you of any delay.
Will you deliver to an alternate address?
Yes, you can have your watch delivered wherever is most convenient for you. Please note this service is not available on first orders made against your credit card .
Do I have to be there to sign for delivery?
In most instances you will be required to provide a signature when your order is delivered. If you are not in when we try to deliver your goods, and we are unable to leave them in a safe, secure place we will leave a card notifying you of the time we attempted delivery. In requesting delivery of a product you will be agreeing that the delivery company has the right to go onto the property .
Can I track my order?
You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. This will be then followed up by a second e-mail that contains availability and delivery information.